Refund & Cancellation Policy

• Membership registration fee — a one-time payment that verifies your account and makes your profile or company live.
• Subscription plans — monthly, quarterly or annual plans that unlock limits such as job posts, candidate searches, AI actions and applications.

You can cancel a subscription at any time from Billing in your dashboard, or by emailing support@kartavyasetu.online. Cancellation stops any future renewal. Your plan stays active until the end of the period you have already paid for, and you keep full access until then.

• Duplicate or failed payments — if you were charged twice for the same plan, or money was debited but the plan was never activated, we refund in full.
• Wrong plan purchased — if you report it within 48 hours of payment and have not used the plan's paid features, we refund in full or move you to the correct plan.
• Service failure — if a paid feature is unavailable for an extended period because of a fault on our side and we cannot resolve it, we refund the unused portion of your plan on a pro-rata basis.
• Verification rejected — if we reject your verification and cannot activate your account, the registration fee is refunded in full, minus any payment gateway charge that is not returned to us.

• Change of mind after you have started using the plan's paid features (posting jobs, searching candidates, applying to jobs, or using AI tools).
• Not receiving applications, responses, interviews or a job offer — our terms state that hiring outcomes are never guaranteed.
• Partially used periods after a voluntary cancellation.
• Accounts suspended or terminated for breaching our terms, submitting false documents, or fraudulent activity.

Email support@kartavyasetu.online from your registered address with your registered name, the plan purchased, the payment or order ID (visible on your invoice under Billing), the date of payment and the reason for the request. Requests should be raised within 7 days of the payment date, except for duplicate charges, which we accept at any time.

We review every request within 3 working days. Approved refunds are sent back through the original payment method via Razorpay or Stripe and usually reach your account within 5 to 10 working days, depending on your bank or card issuer. We refund only to the original payment method — never to a different account, UPI ID or wallet.

If we change plan prices, your existing paid term is unaffected. If you believe a charge is incorrect, contact us before raising a chargeback with your bank — we can usually resolve it faster directly.

[TO BE FILLED — registered legal entity name]
[TO BE FILLED — registered office address]
Email: support@kartavyasetu.online
Phone: [TO BE FILLED — support phone number]